Thank you for choosing Basketball FTGH LLC! We are committed to providing you with high-quality sporting goods. If you are not satisfied with your purchase, our refund policy will provide you with protection. Please read the following terms carefully.
- Refund Policy Overview
If you are not satisfied with your purchase, you may choose to return or exchange the product. Our refund policy applies to all items purchased from the Basketball FTGH LLC online store. - Return/Exchange Conditions
Return requests must be submitted within 30 days of receiving the product.
Returned items must be in brand new condition, unused, and include original packaging and all tags. - Return Process
Contact Us: Please contact our customer service team via email at nigelsykes@basketballftgh.com to request a return or exchange. Please provide your order number and relevant details.
Receive Confirmation: Our customer service team will respond within 1-2 business days to confirm your return request and provide a Return Merchandise Authorization (RMA) number and return address.
Ship the Item: Ship the item back to the following address using your preferred shipping carrier: 110 Old Airport Rd Apt 724 Lagrange, GA 30240-7404
Track Your Package: We strongly recommend using a shipping method with tracking to ensure we receive and can track your return. - Refund Processing Time
Once we receive the returned item and confirm that it meets the return conditions, the refund will be processed within 5-7 business days. The refund will be issued via the original payment method. We will contact you promptly if there are any issues. - Customer Service
If you encounter any problems during the return and refund process, please feel free to contact our customer service team. We are dedicated to providing you with support. Email: nigelsykes@basketballftgh.com.
Thank you for choosing Basketball FTGH LLC, and we look forward to continuing to provide you with quality products and services!